Privacy Policy
1. Introduction
At JCHM Networks, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when
you use our internet services, website, and customer support channels.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, billing address, payment details.
- Service Usage Data: IP addresses, bandwidth usage, connection logs, device identifiers.
- Website Data: Cookies, browsing preferences, and aggregated analytics.
- Support Records: Communications with our customer service team.
3. How We Use Your Information
Your data is used to:
- Provide and maintain reliable internet services.
- Process payments and manage billing.
- Improve network performance and security.>
- Respond to customer inquiries and technical support requests.
- Comply with legal and regulatory requirements.
4. Data Sharing & Disclosure
We do not sell or rent your personal information. Data may be shared only:
- With trusted third-party service providers (e.g., payment processors).
- When required by law, regulation, or government request.
- To protect the rights, property, or safety of JCHM Networks and its customers.
5. Data Security
We implement industry-standard safeguards including:
- Encryption of sensitive data.
- Regular monitoring of our network for threats.
- Access controls to limit employee handling of personal data.
6. Cookies & Tracking
Our website uses cookies to:
- Analyze traffic and optimize user experience.
- Store login sessions for client accounts.
- You may disable cookies in your browser, but some features may not function properly.
7. Customer Rights
Under the Philippine Data Privacy Act (RA 10173), you have the right to:
- Access and request a copy of your personal data.
- Correct inaccurate information.
- Withdraw consent for certain data processing.
- Request deletion of your data, subject to legal obligations.
8. Retention of Data
We retain customer information only as long as necessary:
- Billing records: 7 years (per local accounting laws).
- Service logs: up to 12 months for troubleshooting and compliance.
- Support communications: 3 years for quality assurance.
9. Changes to This Policy
We retain customer information only as long as necessary:
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
📧 support@jchmnetworks.com
📞 +63 9283393661
🏢 San Isidro, Vinzons, Camarines Norte, 4603 Philippines